These Business Applications Terms apply to all Customers receiving business application, automation, workflow, reporting, website, SharePoint, Microsoft Power Platform, integration, AI-assisted, or custom system development services from Wolfe Systems Group Pty Ltd (“Wolfe Systems”).

These terms form part of the Service Agreement and are governed by Wolfe Systems’ General Terms and Conditions and Privacy Policy.

1.        Business Applications Engagements

Wolfe Systems delivers Business Applications services through quoted engagements, proposals, Statements of Work, Scopes of Work, project phases, written approvals, or other accepted written instructions.

Business Applications services may include, but are not limited to:

·      Custom system development

·      Microsoft Power Apps development

·      Microsoft Power Automate development

·      Microsoft SharePoint implementations

·      Power BI reporting and dashboard development

·      Azure, SQL, Dataverse, API, and integration work

·      Workflow automation

·      Document automation

·      AI-assisted extraction, classification, summarisation, or processing

·      Website and WordPress development

·      Business process digitisation and application design

The specific deliverables, assumptions, exclusions, fees, milestones, and timelines applicable to the Customer are outlined in the relevant quote, proposal, Statement of Work, Scope of Work, or written acceptance.

2.        Scope, Statements of Work and Change Management

Business Applications engagements are limited to the scope expressly documented in the accepted quote, proposal, Statement of Work, Scope of Work, or written change request.

Examples, mock-ups, screenshots, demonstrations, general discussions, workshops, emails, discovery notes, or proposed future ideas do not expand the agreed scope unless expressly incorporated into the approved scope in writing.

Requests that fall outside the agreed scope may be treated as change requests and quoted separately. This includes, but is not limited to:

·      New features

·      Changed workflows

·      Changed approval logic

·      New integrations

·      New reports or dashboards

·      Additional pages, screens, forms, flows, or automations

·      Data model changes

·      Security or permissions changes

·      Cosmetic or layout changes not specified in the agreed scope

·      Rework caused by incomplete, inaccurate, or late Customer information

Wolfe Systems may decline to commence or continue out-of-scope work until the Customer approves the applicable quote, variation, change request, or written instruction.

3.        Project Planning, Discovery and Estimates

Business Applications projects may include planning, discovery, scoping, or design phases. These phases may identify additional requirements, risks, platform limitations, licensing needs, integration dependencies, or changes to the original assumptions.

Any estimate, timeline, design, or recommendation provided before or during discovery is indicative only unless expressly stated as fixed in writing.

Where discovery identifies additional requirements or changes to assumptions, Wolfe Systems may revise the scope, timeline, pricing, or delivery approach.

The Customer acknowledges that project timelines are dependent on Customer availability, access, feedback, licensing, third-party vendor responsiveness, platform behaviour, and resourcing.

4.        Customer Responsibilities

The Customer is responsible for providing accurate, complete, and timely information required for Wolfe Systems to perform the engagement.

This may include:

·      Business rules

·      Formulas and calculation logic

·      Process descriptions

·      Sample data

·      Administrator access

·      User access and permissions

·      Third-party system access

·      API credentials or vendor contacts

·      Branding and design assets

·      Test users

·      User acceptance testing feedback

·      Required licences and subscriptions

·      A nominated decision-maker

·      Approvals within required timeframes

Delays, omissions, incorrect information, unclear requirements, or late decisions by the Customer may extend timelines and may result in additional charges.

Wolfe Systems is not responsible for delay, rework, defects, or cost increases caused by Customer-side issues, including inaccurate data, incomplete requirements, insufficient licensing, delayed feedback, restricted access, or changes made outside Wolfe Systems’ control.

5.        Service Limitations and Engineer Attendance

Business Applications services do not include unlimited support, ongoing maintenance, operational administration, managed service coverage, or post-go-live enhancement unless expressly included in the relevant scope or separately agreed in writing.

The following services or conditions fall outside standard Business Applications project delivery and may incur additional charges:

·      Post-go-live support

·      New feature requests

·      Training beyond the agreed scope

·      Data cleansing or correction

·      Customer-side process redesign not included in scope

·      Third-party vendor remediation

·      Remediation caused by customer-made changes

·      Rework caused by inaccurate assumptions or undocumented requirements

·      Support for systems, plugins, APIs, connectors, or platforms not approved or managed by Wolfe Systems

·      Support for platform changes, vendor deprecations, API changes, or licensing changes after delivery

Wolfe Systems delivers Business Applications services using a shared team of skilled Engineers, developers, consultants, designers, and technical personnel. Unless otherwise specified in writing, personnel are allocated across multiple customers and projects and may not be immediately available at the time of a request.

The Customer may not be assigned the same resource for every interaction. Wolfe Systems prioritises continuity where possible but retains discretion over resourcing, scheduling, and allocation of personnel.

6.        Delivery, Review and Acceptance

Wolfe Systems may deliver work in phases, milestones, demonstrations, test releases, staging environments, or final deployment releases, as appropriate for the engagement.

Unless otherwise stated in the applicable scope, the Customer has ten (10) Business Days from delivery of a milestone, phase, or final deliverable to provide written notice of material defects.

If the Customer does not provide written notice of material defects within the review period, the relevant deliverable is deemed accepted.

Minor defects, cosmetic issues, non-material issues, undocumented expectations, subjective preferences, or change requests do not prevent acceptance or payment for substantially completed work.

Acceptance processes, UAT, demonstrations, or review periods do not defer payment unless the relevant quote, proposal, or Statement of Work expressly states otherwise.

7.        Defects and Warranty Period

Wolfe Systems will provide a thirty (30) day defect rectification period for Business Applications deliverables, commencing from acceptance or deemed acceptance.

A defect means a reproducible failure of the delivered work to materially conform to the agreed written scope or accepted specification.

Defects do not include:

·      New features

·      Changed requirements

·      Subjective preferences

·      Undocumented assumptions

·      Cosmetic preferences not specified in scope

·      Customer data quality issues

·      Licensing limitations

·      Tenant or environment restrictions

·      Third-party platform limitations

·      Third-party API changes

·      Performance issues caused by Customer systems or infrastructure

·      Rework caused by incomplete or inaccurate Customer information

·      Issues caused by Customer-side changes after delivery

Defect rectification is limited to bringing the deliverable into material conformity with the agreed written scope.

8.        Business Applications Feature Terms

The following features or service types may be included in a Business Applications engagement depending on the accepted scope. Not all features are included in all engagements.

8.1 Custom System Development

Design, build, and deployment of bespoke business systems, portals, internal tools, database-driven applications, or custom integrations.

May include:

·      Application screens

·      Database structures

·      Business logic

·      APIs

·      Workflow automation

·      User access models

·      Reporting outputs

Custom System Development is limited to the agreed written scope. Ongoing support, hosting, monitoring, enhancement, security operations, or administration is not included unless expressly agreed.

8.2 Microsoft Power Platform Development

Design, configuration, and deployment of Microsoft Power Platform solutions, including Power Apps, Power Automate, Power BI, Power Pages, and Microsoft Dataverse.

The Customer is responsible for maintaining all required Microsoft licences, environments, permissions, connectors, tenant settings, and data access.

Wolfe Systems is not responsible for Microsoft platform changes, connector deprecations, licensing model changes, feature removals, capacity limitations, or tenant restrictions.

8.3 SharePoint Implementation

Design, configuration, and deployment of SharePoint structures, document libraries, lists, permissions, metadata, workflows, pages, and related Microsoft 365 components.

SharePoint implementations are subject to Microsoft 365 platform limitations, Customer tenant configuration, permissions, licensing, governance settings, and data structure.

Wolfe Systems is not responsible for undocumented information architecture assumptions, Customer-side permission changes, or compliance outcomes unless expressly scoped.

8.4 Reporting and Dashboard Development

Design and development of reports, dashboards, datasets, models, measures, or visualisations using tools such as Power BI or other reporting platforms.

The Customer is responsible for the accuracy, completeness, and suitability of source data.

Wolfe Systems is not responsible for business decisions, reporting outcomes, compliance conclusions, or operational actions taken based on dashboards or reports.

8.5 Website and WordPress Development

Design, build, or deployment of websites, landing pages, WordPress sites, or informational and marketing websites.

The Customer is responsible for providing all content, images, branding, legal pages, privacy policy content, cookie policy content, and approvals.

Wolfe Systems is not responsible for verifying the accuracy, legality, copyright status, regulatory compliance, or suitability of Customer-supplied content.

Third-party plugins, themes, hosting platforms, search engines, analytics platforms, and domain providers operate under their own terms and may change outside Wolfe Systems’ control.

8.6 Integrations and API Development

Design, configuration, or development of integrations between systems, platforms, databases, APIs, files, or third-party services.

Integrations depend on the continued availability, pricing, authentication model, rate limits, functionality, and reliability of the relevant third-party systems.

Wolfe Systems is not responsible for integration failure caused by vendor API changes, credential changes, licence changes, security changes, rate limits, outages, or undocumented third-party behaviour.

8.7 AI Tooling and AI Integrations

Design, configuration, or integration of AI tools, large language models, machine learning services, document extraction, summarisation, classification, or similar automated intelligence functions.

AI tools may be used by Wolfe Systems during development or may be integrated into a Customer solution.

AI outputs may be incomplete, inaccurate, unsuitable, or require human review. Wolfe Systems does not warrant the accuracy, completeness, reliability, or fitness for purpose of AI-generated outputs.

The Customer is responsible for validating AI outputs before relying on them and for ensuring that data processed through AI tools is appropriate for that use.

9.        Intellectual Property and Reusable Capability

Wolfe Systems retains all rights, title, and interest in its Background IP and Reusable Capability, whether existing before the engagement or developed independently of the Customer’s confidential information.

Background IP and Reusable Capability includes, but is not limited to:

·      Code structures

·      Reusable code

·      Templates

·      Scripts

·      Tools

·      Connectors

·      Frameworks

·      Components

·      Configuration patterns

·      Development methods

·      System architecture approaches

·      User interface patterns

·      Screen-design patterns

·      Dashboard-design patterns

·      Workflow structures

·      Automation patterns

·      Integration methods

·      Power Apps and Power Automate methods

·      SharePoint implementation methods

·      Power BI modelling and reporting methods

·      AI-assisted extraction and classification patterns

·      Business-process design knowledge

·      Operational know-how

·      Commercial judgement

·      General advice and recommendations

Use, adaptation, configuration, improvement, or extension of Wolfe Systems’ Background IP or Reusable Capability during an engagement does not transfer ownership to the Customer.

The Customer acknowledges that Wolfe Systems prices and delivers Business Applications engagements on the basis that Wolfe Systems may retain and reuse general capability, methods, patterns, components, and know-how across other customers, projects, products, and future services.

10.  Customer Materials and Customer-Specific IP

The Customer retains ownership of its Customer Materials and Customer-Specific IP.

This may include:

·      Customer data

·      Customer confidential information

·      Customer documents

·      Customer branding

·      Customer terminology

·      Supplied formulas

·      Supplied calculation logic

·      Genuinely unique business rules

·      Genuinely unique methodologies supplied by the Customer

·      Customer-specific content

·      Customer tenant, domain, and environment access

Wolfe Systems will not disclose or reuse Customer Materials or Customer-Specific IP except to deliver the services, comply with law, support the Customer’s system, or as otherwise permitted by the Agreement.

Customer ownership of Customer Materials and Customer-Specific IP does not extend to Wolfe Systems’ Background IP, Reusable Capability, general business practices, implementation methods, development methods, code patterns, connector structures, or know-how.

11.  Delivered System Licence

Subject to payment of all applicable fees, the Customer receives a perpetual, paid-up, internal business-use licence to use the delivered system within the Customer’s own business environment.

This licence permits the Customer to:

·      Use the delivered system internally

·      Operate the delivered system

·      Maintain the delivered system

·      Modify or extend the delivered system for its own internal business purposes

·      Engage another provider to support or maintain the delivered system on the Customer’s behalf, subject to this Agreement

This licence does not transfer ownership of Wolfe Systems’ Background IP or Reusable Capability.

The Customer must not, and must ensure that any replacement provider does not:

·      Commercialise Wolfe Systems’ Background IP or Reusable Capability

·      Resell, sublicense, package, or distribute Wolfe Systems’ reusable components

·      Use Wolfe Systems’ methods, templates, code, workflows, connectors, designs, proposals, or implementation approaches for unrelated projects

·      Use the delivered system or underlying Wolfe Systems capability to create a competing product, platform, service, template, SaaS offering, or white-labelled system

·      Use Wolfe Systems’ confidential information, proposals, mock-ups, designs, pricing, methods, or implementation approaches to procure equivalent work from another provider outside the Customer’s internal use of the delivered system

Wolfe Systems may require the Customer and any replacement provider to enter into a written handover, access, licence, or confidentiality arrangement before providing detailed handover materials, administrative access, source materials, exports, or technical documentation.

12.  Similar Systems and No Exclusivity

Unless expressly agreed in writing and separately priced, no engagement gives the Customer exclusivity over any system type, workflow, method, business process, application design, automation pattern, reporting structure, implementation approach, idea, feature, or technical design.

Wolfe Systems may design, develop, configure, sell, commercialise, licence, support, or implement similar systems, workflows, automations, dashboards, reporting models, applications, SharePoint structures, Power Apps, Power Automate flows, integrations, AI-enabled processes, and business process solutions for other customers.

Wolfe Systems must not copy or disclose the Customer’s confidential information, data, branding, supplied formulas, unique business logic, or customer-specific implementation details.

The fact that a solution delivered to the Customer is similar to a solution delivered elsewhere does not, of itself, establish misuse of Customer Materials or Customer-Specific IP.

13.  Improvements, Recommendations and Optimisations

Where Wolfe Systems recommends, designs, or implements an improvement, optimisation, alternative method, or process enhancement, the Customer may use that improvement as part of the delivered system.

Wolfe Systems retains the underlying idea, method, know-how, pattern, reusable component, general business-process knowledge, and implementation approach.

The Customer acknowledges that Wolfe Systems is engaged for its expertise, judgement, technical capability, and business-process knowledge, and that those capabilities do not become Customer-owned IP merely because they are applied during an engagement.

14.  Handover and Transition

On completion or termination, and subject to payment of all outstanding invoices, Wolfe Systems will provide the Customer with handover materials reasonably required to operate, maintain, and transition the deployed system, to the extent those materials form part of the agreed scope or are reasonably available.

Handover may include, where applicable:

·      Deployed configuration

·      Relevant exports

·      App packages

·      Relevant flow exports

·      SharePoint structure details

·      Azure SQL schema information

·      Power BI datasets and reports

·      Environment settings

·      Connection details

·      Documentation reasonably required to operate or transition the deployed system

Handover does not require Wolfe Systems to surrender, assign, delete, disclose, or stop using its internal repositories, reusable libraries, toolkits, templates, scripts, components, development methods, implementation patterns, internal notes, working papers, know-how, archival records, or retained business records.

Transition assistance, handover meetings, documentation preparation, third-party liaison, training, export preparation, and support for a replacement provider are chargeable unless expressly included in the agreed scope.

Wolfe Systems may require transition assistance to be paid in advance.

15.  Third-Party Platforms and Licensing

Business Applications services may depend on third-party platforms, vendor licences, APIs, connectors, cloud services, tenant settings, authentication models, data sources, and customer-controlled environments.

This may include, but is not limited to:

·      Microsoft 365

·      SharePoint

·      Power Apps

·      Power Automate

·      Power BI

·      Power Pages

·      Dataverse

·      Azure

·      Azure SQL

·      Azure Functions

·      AI platforms

·      Third-party APIs

·      Third-party plugins or themes

·      Web hosting and domain providers

The Customer is responsible for maintaining all required licences, subscriptions, environments, permissions, credentials, access controls, tenant settings, and third-party vendor arrangements.

Wolfe Systems is not responsible for third-party platform outages, deprecations, licensing changes, API changes, pricing changes, vendor limitations, functionality changes, or customer environment restrictions outside Wolfe Systems’ control.

Where a third-party change requires remediation, reconfiguration, migration, or redesign, Wolfe Systems may treat that work as out of scope and charge accordingly.

16.  AI Tooling, Data and Outputs

Where AI tools are used in development, delivery, testing, or as part of a delivered solution, the Customer acknowledges that AI platforms may process prompts, inputs, outputs, documents, metadata, or other data depending on the solution design.

Wolfe Systems will not intentionally use Customer confidential information to train AI models for other customers.

The Customer is responsible for advising Wolfe Systems before the engagement begins if Customer systems contain data that should not be processed using AI tools, including sensitive information, legally privileged material, regulated data, or third-party confidential information.

Where AI tools are integrated into a Customer solution, the Customer is responsible for:

·      Reviewing AI outputs before relying on them

·      Ensuring AI use complies with the Customer’s policies and legal obligations

·      Ensuring data passed to AI tools is appropriate for that use

·      Obtaining any required internal or external approvals for AI processing

·      Monitoring ongoing AI use after deployment

Wolfe Systems is not liable for AI outputs that are incomplete, inaccurate, misleading, unsuitable, biased, unavailable, or affected by changes to the underlying AI platform, model, API, pricing, or terms.

AI-related work may be subject to additional vendor terms, usage charges, API fees, security considerations, or data handling requirements.

17.  Payment, Milestones and Phase Gates

Payment is due in accordance with the agreed quote, proposal, Statement of Work, or invoice terms.

Milestones, phase gates, UAT, demonstrations, project reviews, or go-live approval processes do not defer payment unless expressly stated in the applicable quote or Statement of Work.

Wolfe Systems may invoice for substantially completed work, even where minor defects, non-material issues, Customer delays, or out-of-scope requests remain outstanding.

The Customer must not withhold payment for undocumented expectations, subjective preferences, change requests, third-party platform limitations, or issues caused by Customer-side delay, incomplete information, or insufficient access.

18.  Support and Post-Go-Live Assistance

Post-go-live support, maintenance, monitoring, administration, training, enhancements, optimisation, or further development is not included unless expressly included in the agreed scope or covered by a separate service arrangement.

Support after delivery may be provided under:

·      Managed Technology services

·      A separate support agreement

·      A project engagement

·      Time and materials work

·      Another written arrangement approved by Wolfe Systems

Where no support arrangement exists, Wolfe Systems may decline support requests or quote them separately.

19.  Resourcing and Project Personnel

Wolfe Systems may nominate a project lead, technical lead, or escalation contact for the engagement.

Wolfe Systems retains discretion over resourcing and may use employees, contractors, subcontractors, specialists, or other personnel as required.

Wolfe Systems may substitute personnel at its discretion, provided Wolfe Systems remains responsible for delivering the agreed services.

The Customer is not entitled to require a specific individual unless expressly agreed in writing.

20.  Confidentiality and Non-Use

Wolfe Systems will not misuse or disclose Customer confidential information, Customer Materials, Customer data, supplied formulas, unique business logic, or customer-specific implementation details except as required to provide the services, comply with law, or as otherwise permitted by the Agreement.

The Customer must not misuse or disclose Wolfe Systems’ confidential information, including proposals, mock-ups, designs, pricing, methodology, templates, implementation methods, reusable capability, Background IP, commercial approaches, or system designs.

The Customer must not use Wolfe Systems’ proposals, mock-ups, designs, pricing, methods, or implementation approaches to procure equivalent work from another provider except for receiving professional advice or as required by law.

21.  Commercial Terms Priority

Commercial and delivery terms, including payment, acceptance, UAT, defects, variations, delivery obligations, warranties, limitations of liability, and order of precedence, are governed by Wolfe Systems’ quote, proposal, Statement of Work, these Business Applications Terms, and Wolfe Systems’ General Terms and Conditions.

No NDA, confidentiality deed, IP deed, Customer purchase order, Customer policy, procurement document, security questionnaire, or other Customer-supplied document varies Wolfe Systems’ commercial terms unless Wolfe Systems expressly agrees in writing.

22.  Privacy and Data Security

All Customer data handled during Business Applications engagements is subject to Wolfe Systems’ Privacy Policy.

The Customer remains responsible for ensuring that data supplied to Wolfe Systems, stored within Customer systems, or processed through delivered solutions is collected, stored, disclosed, and used lawfully.

The Customer is responsible for managing end-user access, permission structures, data governance, retention policies, confidentiality requirements, and lawful use of delivered systems.

Wolfe Systems is not responsible for Customer misuse of delivered systems, unlawful processing by the Customer, or data security issues caused by Customer-side access, configuration, licensing, or administration decisions.

23.  Authority and Scope Determination

Wolfe Systems retains final authority in determining the inclusions and boundaries of Business Applications services as delivered under the agreed scope and this Agreement.

Where ambiguity or a grey area exists in the interpretation of scope, deliverables, defects, change requests, support, handover, or applicable billing, Wolfe Systems will use reasonable judgement to determine classification and treatment.

Wolfe Systems will endeavour to provide explanation or supporting context for such determinations and may provide time logs, service notes, or project notes upon request. However, the provision of such records is not mandatory and shall not restrict Wolfe Systems’ right to invoice in accordance with its interpretation of the Agreement.

24.  General Provisions

These terms are part of the Customer’s Service Agreement. Wolfe Systems will endeavour to issue notice of updates but may make amendments without explicit notice. Updates reflect changes in commercial, technical, vendor, operational, or legal requirements.

25.  Definitions

For the purposes of these Business Applications Terms, the following definitions apply:

AI Tool refers to any software feature, service, model, or API that uses artificial intelligence, machine learning, large language models, natural language processing, computer vision, classification, extraction, summarisation, generation, or inference.

Background IP refers to Wolfe Systems’ pre-existing intellectual property, independently developed intellectual property, reusable components, tools, methods, templates, scripts, code structures, frameworks, workflows, connectors, designs, patterns, documentation, know-how, and other capability not uniquely created from Customer Materials.

Business Applications refers to systems, workflows, applications, integrations, automations, websites, reporting solutions, dashboards, SharePoint solutions, Microsoft Power Platform solutions, AI-assisted functions, or similar business technology solutions delivered by Wolfe Systems.

Business Rules refers to the operational logic, process steps, approvals, conditions, formulas, calculations, thresholds, or decision rules that determine how a system or workflow behaves.

Change Request refers to any request to alter, add, remove, extend, redesign, reconfigure, or reinterpret the agreed scope, deliverables, workflow, feature set, design, data model, integration, or acceptance criteria.

Customer Materials refers to data, documents, branding, content, terminology, formulas, business rules, unique processes, confidential information, records, assets, credentials, tenant information, and other materials supplied by or on behalf of the Customer.

Customer-Specific IP refers to intellectual property that is genuinely unique to the Customer and supplied by the Customer or created solely from Customer Materials, excluding Wolfe Systems’ Background IP and Reusable Capability.

Dataverse refers to Microsoft Dataverse, the cloud-based data storage and management platform used in Microsoft Power Platform solutions.

Defect refers to a reproducible failure of a deliverable to materially conform to the agreed written scope or accepted specification.

Deliverable refers to any work output, system, application, website, workflow, automation, report, dashboard, integration, configuration, documentation, or other item expressly required under the agreed scope.

Delivered System refers to the deployed or delivered business application, automation, workflow, website, integration, report, dashboard, SharePoint implementation, Power Platform solution, or other solution provided to the Customer under the agreed scope.

Design Approval refers to the Customer’s written approval of a design, layout, architecture, workflow, process, screen, page, data model, or other project element.

Go-Live refers to the release, publication, production deployment, or practical operational use of a deliverable or system.

Handover refers to the provision of reasonably available materials, exports, access information, or documentation required to operate, maintain, or transition the deployed system, subject to payment and scope.

Internal Business Use refers to use by the Customer within its own business operations and does not include resale, sublicensing, commercialisation, white-labelling, marketplace distribution, or use to develop competing products or services.

Power Platform refers to the Microsoft Power Platform suite, including Power Apps, Power Automate, Power BI, Power Pages, and Microsoft Dataverse.

Project Work refers to non-recurring scoped work, including discovery, design, development, configuration, integration, implementation, testing, deployment, remediation, migration, documentation, or handover activities.

Prompt refers to any text, data, metadata, document content, instruction, or input submitted to or processed by an AI Tool.

Reusable Capability refers to Wolfe Systems’ reusable skills, knowledge, ideas, methods, tools, scripts, workflows, templates, code, connectors, configurations, implementation patterns, user interface patterns, reporting approaches, business-process knowledge, automation logic, AI patterns, development practices, and commercial judgement.

Scope of Work or Statement of Work refers to a document, quote, proposal, scope, or written instruction accepted by the Customer that describes deliverables, pricing, timelines, assumptions, exclusions, and responsibilities for a Business Applications engagement.

Third-Party Platform refers to any software, API, cloud service, vendor system, hosting environment, Microsoft service, AI platform, plugin, theme, connector, database, authentication service, domain provider, or other platform not owned or controlled by Wolfe Systems.

Transition Assistance refers to support provided to help the Customer or a replacement provider take over, maintain, modify, or support a delivered system after completion or termination.

UAT refers to User Acceptance Testing conducted by or on behalf of the Customer to confirm whether deliverables materially conform to the agreed written scope.

Usage Data refers to metadata about the use of a system, integration, automation, AI Tool, or platform, including request counts, execution logs, token usage, transaction volumes, timestamps, and billing-related records. Usage Data does not necessarily include the content of prompts, outputs, documents, or customer records.

Website Development refers to the design, build, configuration, deployment, or modification of websites, landing pages, WordPress sites, marketing sites, or similar web properties.