Trevor’s Carpets: From IT Outages to Stability with Wolfe Systems

This post spotlights Trevor’s Carpets, a Perth flooring retailer with 75 staff across four sites, and how they transformed their IT environment from frequent outages and printing failures to a stable, proactively managed system with Wolfe Systems.

Who Is Trevor’s Carpets?

Trevor’s Carpets is a well-established flooring retailer based in Perth, Western Australia. With 75 staff working across four sites in Perth, the business has become a trusted name for quality carpets and flooring solutions. Their commitment to service and local expertise has made them a staple in the Western Australian retail landscape.

Operating in a competitive market, Trevor’s Carpets relies on efficient internal systems to support their staff and deliver the level of customer service expected from a large local retailer. The company’s size and multi-site structure mean that technology plays a central role in connecting teams, managing inventory, and serving customers across the city.

The Challenge: Fragmented Systems and Persistent Issues

When Wolfe Systems began working with Trevor’s Carpets, the IT environment was fragmented. Staff across the four sites faced persistent outages and ongoing printing failures, which disrupted daily operations. The business was also running on ageing infrastructure, had no cloud redundancy, and their Microsoft 365 environment was unmanaged. These issues resulted in frequent support requests and risked impacting customer service and internal productivity.

For a business of this scale, unresolved IT problems can slow down daily work and create frustration for both staff and customers. Printing failures, for example, can delay quotes and orders, while system outages can prevent staff from accessing information or communicating across sites. Without cloud redundancy, there was also a risk that a local outage could have wider effects, potentially impacting all four sites at once.

The Wolfe Systems Approach: Technology Audit and Action

Wolfe Systems started with a Technology Audit, a fixed-fee independent review that examines a business’s technology environment. The audit identified several critical areas: outdated hardware, lack of cloud redundancy, unmanaged Microsoft 365 accounts, and unresolved printing issues that affected all four sites. The findings were delivered in a plain English report, outlining risks, gaps, and opportunities for improvement.

One advantage of this process is that the business keeps the report and its prioritised plan, regardless of whether it continues with Wolfe Systems or takes the recommendations to its existing IT provider. The audit is designed to be practical and actionable, helping organisations see what is risky, what is missing, and what could work better. If the business does partner with Wolfe for managed IT, the audit fee is credited back.

For Trevor’s Carpets, the audit was a turning point. It provided management with a clear understanding of the environment’s weaknesses and a roadmap for addressing them. This clarity is particularly important for businesses that have grown over time and may have accumulated technology decisions from different providers or eras.

Fixing the Foundations

Wolfe Systems moved quickly to address the audit’s findings. Within the first year, 85% of the identified issues were resolved. This included upgrading ageing infrastructure, putting cloud redundancy in place, managing Microsoft 365 tenancy, and resolving the persistent printing problems across all sites. The approach was to create a stable, unified IT environment that would support Trevor’s Carpets’ ongoing operations and future growth.

Addressing these core issues meant that the business could rely on its systems to work as intended. Staff no longer had to work around recurring IT faults, and management could focus on running the business rather than troubleshooting IT. With Microsoft 365 now managed, Trevor’s Carpets gained more control and visibility over their accounts and data, reducing the risk of unmanaged user access and potential security gaps.

Upgrading to cloud redundancy also meant that if a local failure occurred at one site, continuity could be maintained across the business. The resolution of persistent printing problems removed a daily frustration that had affected staff at all four sites, supporting smoother operations overall.

“Service quality improved immediately following engagement.”

Trevor’s Carpets

The Results: Stability, Fewer Issues, Happier Staff

Six months after Wolfe Systems took over, Trevor’s Carpets experienced 45% fewer support tickets. Service availability reached 99.9%, meaning staff could rely on their systems to be up and running when needed. Customer satisfaction has remained at 85% or higher since the engagement began, reflecting the positive impact on day-to-day operations and service delivery.

For a business with multiple sites and a large workforce, these improvements translate to more consistent service for customers and less downtime for staff. The reduction in support tickets shows that problems are being prevented, not just fixed after they occur. High service availability means staff can trust their systems to support sales, administration and customer service without interruption.

The business now benefits from proactive management, with issues often detected and addressed before they can disrupt work. Staff spend less time dealing with IT problems and more time focusing on customers and core business activities. This stability has also given management more confidence in their technology environment and planning for future growth.

Wolfe Systems’ approach of addressing risks, missing components and underused technology has provided Trevor’s Carpets with a foundation for ongoing improvement. The business now has the ability to review its IT environment regularly and make informed decisions as its needs evolve, rather than reacting to problems after they arise.

A New Baseline for IT

With most of the audit’s findings addressed in the first year, Trevor’s Carpets now operates on a much more reliable foundation. The move from reactive, break-fix support to proactive, managed IT has reduced friction and allowed the business to plan ahead with confidence. Wolfe Systems continues to provide progress and support, making sure technology works in the background so staff can focus on their roles.

This approach is particularly relevant for WA businesses that have grown organically or operate across multiple locations. Fragmented systems and inconsistent support can hold back even the most successful organisations. A structured, independent review and a clear plan can be the difference between ongoing frustration and a stable platform for growth.

What Other WA Organisations Can Learn

Trevor’s Carpets’ experience shows the value of a clear, independent assessment and a structured plan for improvement. For any Western Australian organisation facing similar challenges, such as persistent outages, fragmented systems, or recurring support issues, a Technology Audit can provide clarity and a path forward. The audit is designed to be practical, giving your business a prioritised plan you can keep and use, even if you decide not to proceed with Wolfe Systems.

If your business is ready to move from ongoing IT headaches to a more stable, managed environment, consider starting with a Technology Audit. The audit leaves you with a plan you can take to your current IT provider, and if you do partner with Wolfe for managed IT, the fee is credited back.

To see what a Technology Audit could uncover for your business, book a session here. You will receive a clear report and a practical plan for better IT, with no obligation to proceed further.